Contact information
Customer Support
For all customer support inquiries, please contact us by email:
This is the only official customer support contact method.
Response Time
Our support team usually responds within 24 to 48 business hours.
Response times may be longer during weekends, public holidays, or periods of high inquiry volume, but we always aim to respond as quickly as possible.
Support Availability
Customer support is available during standard business hours, Monday through Friday, excluding public holidays.
How to Get Faster Support
To help us assist you faster, please include the following details in your email:
- Order number
- Email address used at checkout
- Full name used on the order
- Clear description of your question or issue
- Photos or videos when reporting damaged, defective, or incorrect items
Contact email: