Shipping policy
Shipping Policy
This Shipping Policy explains how Drax processes and delivers orders.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during:
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High demand periods
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Holidays
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Promotional events
Customers will receive an order confirmation email once the order is placed.
Shipping Methods
Drax works with trusted international shipping carriers to deliver orders safely.
Available shipping options may vary depending on the destination.
Estimated Delivery Times
Estimated delivery times are:
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United Kingdom / Europe: 5–12 business days
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North America: 7–15 business days
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International orders: 7–20 business days
Delivery times are estimates and may vary due to customs processing or carrier delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Tracking information may take 2–5 days to update after shipment.
International Shipping
Drax ships internationally to many countries.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Delivery Issues
If you experience issues with your delivery, please contact us immediately.
Examples include:
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Package marked as delivered but not received
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Damaged items
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Lost packages
Our team will investigate the issue and work toward a suitable resolution.
Contact
For shipping questions or support, please contact: