Shipping policy
Order Processing Time
Orders are usually processed within 1 to 3 business days after payment is confirmed.
Processing times may be longer during high-demand periods, holidays, product launches, or if additional order verification is required. Business days do not include weekends or public holidays.
Shipping Methods and Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, carrier availability, customs processing, and external factors.
Estimated delivery time is usually 7 to 15 business days after the order has been processed and shipped.
Some orders may arrive sooner, while others may take longer due to carrier delays, customs inspections, weather, holidays, local delivery conditions, or other circumstances outside our direct control.
Tracking Information
Once your order ships, tracking information will be sent by email when available. Please allow a short period for tracking updates to appear in the carrier’s system.
If your tracking link does not update immediately, this does not always mean the package is not moving. Tracking scans may be delayed depending on the carrier.
International Shipping
We may ship orders internationally depending on product availability and destination. International orders may be subject to local customs procedures, import regulations, taxes, duties, or fees.
Customers are responsible for ensuring that ordered products can be legally imported into their destination country.
Customs Duties and Import Fees
Customs duties, taxes, import fees, brokerage fees, or local charges may apply depending on your country and local regulations. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
We cannot control or predict customs fees.
Shipping Delays
While we work with shipping providers to deliver orders within the estimated timeframe, delays may occur due to:
- Carrier delays
- Customs processing
- Incorrect or incomplete addresses
- Weather conditions
- Holidays or peak shipping periods
- Local delivery disruptions
- Security checks or payment verification
- Events outside our reasonable control
If your order is delayed, contact us at support@ordercareteam.com and we will help review the situation.
Lost Packages
If your package appears lost or has not updated for an unusual amount of time, contact us at support@ordercareteam.com with your order number. We will review the tracking information and work with the carrier or logistics provider when possible.
If the package is confirmed lost, we will provide a reasonable solution, which may include a replacement or refund depending on the circumstances.
Stolen Packages
If tracking shows that a package was delivered but you did not receive it, please check with household members, neighbors, building reception, mailrooms, or local delivery locations first.
If the package still cannot be located, contact us at support@ordercareteam.com. We will help review the case. In some cases, customers may need to contact the carrier directly or file a delivery claim.
Damaged Packages
If your order arrives damaged, contact us at support@ordercareteam.com as soon as possible with your order number and clear photos or videos of the package and item.
We will review the issue and provide a fair solution, which may include a replacement, refund, or return instructions.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately at support@ordercareteam.com. We will do our best to update the address before shipping, but changes may not be possible once the order has been processed or dispatched.
Orders delivered to an incorrect address provided by the customer may not be eligible for refund or replacement unless the package is returned to us or the issue can be resolved with the carrier.