Refund Policy

At Drax, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Refund Request Period

Customers may request a refund or return within 30 days of receiving the product.

Requests submitted after this period may not be eligible for a refund.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.

• The item must be returned in the original packaging when possible.

• A receipt or proof of purchase is required.

• The item must not fall under any of the non-refundable categories listed below.

How to Request a Return

To initiate a return, follow these steps:

1. Contact our support team at services.team02@outlook.com.

2. Include your order number and a brief description of the issue.

3. If required, provide photos of the product.

4. Our support team will review your request and provide return instructions.

Please do not send products back without first contacting our support team.

Refund Processing Time

Once the returned item is received and inspected:

• Refunds are typically processed within 5–10 business days.

• Approved refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items may not be eligible for refunds:

• Items returned after the 30-day window

• Products showing clear signs of use

• Items returned without proof of purchase

• Certain personalized or custom products

If you have any questions regarding refunds, please contact us at:

services.team02@outlook.com