Refund Policy

Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original packaging, including all tags, labels, accessories, manuals, and included materials.

How to Request a Return

To start a return, please contact us at:

support@ordercareteam.com

Please include:

• Your order number
• The email address used at checkout
• The item you would like to return
• The reason for the return
• Photos or videos if the item arrived damaged, defective, or incorrect

Our support team will review your request and send return instructions if your return is approved. Please do not send any item back before receiving return instructions from us.

Product Condition Requirements

Returned items must be:

• Unused, unworn, and in original condition
• In original packaging
• Returned with all tags, labels, accessories, and included materials
• Free from signs of wear, stains, odors, damage, misuse, washing, or alteration

Items that do not meet these requirements may be refused or may qualify only for a partial refund depending on their condition.

Refund Approval and Processing Time

Once the returned item is received and inspected, we will notify you by email whether your refund has been approved.

If approved, refunds are usually processed within 5 to 10 business days back to the original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an item that arrived damaged, defective, or incorrect.

If the issue was caused by our error, please contact us at support@ordercareteam.com with clear photos or videos, and we will help provide a fair solution, which may include a replacement, refund, or return instructions.

Original shipping fees, if any, are non-refundable unless required by law or unless the issue was caused by our error.

Non-Refundable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Items that have been used, worn, washed, damaged, altered, stained, or returned with odors
• Items returned without original packaging or missing parts, tags, or accessories
• Gift cards or store credits
• Clearance or final sale items, when clearly marked as final sale at the time of purchase
• Personal care, hygiene, or intimate products once opened or used, where return would not be appropriate for health or safety reasons
• Items returned without prior approval from our support team

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at support@ordercareteam.com as soon as possible with your order number and clear photos or videos of the issue.

We will review the case and work with you to provide a reasonable solution, which may include a replacement, refund, or return instructions.

Exchanges

Exchanges may be available depending on product availability. If you need a different size, color, or item, contact us at support@ordercareteam.com, and we will guide you through the available options.

Chargebacks and Dispute Prevention

We are committed to resolving customer concerns fairly and quickly. If you have any issue with your order, delivery, product condition, billing, or refund, please contact us first at support@ordercareteam.com before opening a chargeback or payment dispute.

Our support team will review your case and work with you toward a reasonable solution.