Privacy policy
Information We Collect
We collect information necessary to process orders, provide customer support, improve the shopping experience, and protect our website from fraud or misuse.
This may include:
- Personal information such as name, email address, shipping address, and billing address
- Order information such as purchased products, order value, delivery details, and transaction records
- Payment-related information processed securely through payment providers
- Device and technical information such as IP address, browser type, operating system, pages viewed, and referring websites
- Customer support communications
- Cookie and tracking information used for website functionality, analytics, security, and marketing performance
How We Use Your Information
We use customer information to:
- Process, confirm, and fulfill orders
- Send order confirmations, shipping updates, and service messages
- Provide customer support
- Prevent fraud, unauthorized transactions, and abuse
- Improve our website, products, services, and customer experience
- Comply with legal, tax, accounting, payment processing, and regulatory obligations
- Send marketing communications when permitted by law and customer preferences
Payment Information
Payment information is processed securely by third-party payment processors. We do not store complete credit card numbers on our systems.
Payment providers may collect and process payment details according to their own privacy and security practices.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Remember cart activity and preferences
- Analyze website traffic and performance
- Improve products, services, and advertising relevance
- Detect and prevent suspicious or fraudulent activity
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Sharing Information With Third Parties
We may share necessary information with trusted service providers who help operate our business, including:
- Payment processors
- Shipping and logistics providers
- Fraud prevention and security services
- Website hosting and e-commerce platforms
- Analytics and advertising partners
- Customer support and communication tools
- Legal, tax, accounting, or compliance service providers when required
These third parties receive only the information reasonably necessary to perform their services.
We Do Not Sell Personal Data
We do not sell personal data to third parties.
Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. We work to protect customer information using commercially reasonable security practices.
Data Retention
We retain personal information only for as long as necessary to provide services, fulfill orders, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your data is used
To make a privacy request, contact us at support@ordercareteam.com.
Marketing Communications
If you receive marketing emails from us, you may unsubscribe using the unsubscribe option included in the email or by contacting us at support@ordercareteam.com.
Even if you unsubscribe from marketing messages, we may still send important transactional or service-related emails about your orders.
Contact for Privacy Concerns
For privacy questions, requests, or concerns, contact us at: