Terms of service
General Conditions
By accessing this website or placing an order, you agree to these Terms of Service. These terms apply to all users of the website, including visitors, customers, and others who access or use our services.
You must use the website only for lawful purposes and in accordance with these terms.
Customer Responsibilities
By using this website, you agree to:
- Provide accurate, current, and complete order and account information
- Ensure your shipping address and contact details are correct before placing an order
- Use the website only for lawful and personal shopping purposes
- Not misuse, interfere with, or attempt to damage the website
- Not engage in fraudulent, abusive, or unauthorized activity
- Not copy, reproduce, or exploit any part of the website without permission
Product Information and Pricing
We make reasonable efforts to display product descriptions, images, prices, availability, and other information accurately. However, errors may occasionally occur.
We reserve the right to correct errors, update product information, adjust pricing, or cancel an order if information was inaccurate at the time of purchase. If your order is affected by an error, we will contact you and provide a fair resolution.
Product colors and appearance may vary slightly depending on screen settings, lighting, and device display.
Order Acceptance
Placing an order does not automatically guarantee acceptance. We reserve the right to accept, decline, cancel, or limit any order for reasonable reasons, including:
- Product unavailability
- Pricing or product information errors
- Suspected fraud or unauthorized payment activity
- Incorrect shipping or billing information
- Violation of these Terms of Service
- Unusual or excessive order activity
If an order is canceled after payment has been made, a refund will be issued to the original payment method where appropriate.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@ordercareteam.com. We will do our best to help, but order changes or cancellations may not be possible once processing or shipping has started.
Intellectual Property
All website content, including text, product images, graphics, logos, designs, icons, videos, layout, and other materials, is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or exploit any content from this website without prior written permission.
Anti-Fraud and Abuse
We reserve the right to investigate and take reasonable action against suspected fraud, payment abuse, chargeback abuse, unauthorized transactions, identity misuse, or any other activity that may harm customers, the website, payment providers, or our business operations.
This may include canceling orders, refusing service, limiting access, or providing relevant information to payment processors or authorities when legally required.
Right to Refuse Service
We reserve the right to refuse service, cancel orders, or limit access to the website when there is a reasonable basis to do so, including suspected fraud, abuse, policy violations, or unlawful activity.
We will apply this right in a fair and reasonable manner.
Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection laws.
Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics tools, and e-commerce platform services. These third parties may have their own terms and policies.
We are not responsible for third-party services outside our reasonable control, but we will work to support customers when an issue affects an order.
Modifications to These Terms
We may update these Terms of Service from time to time to reflect changes in operations, legal requirements, or website practices. Updated terms will be posted on this page.
Continued use of the website after updates means you accept the revised terms.
Governing Law
These Terms of Service are governed by the laws of the United States, without regard to conflict of law principles.